GENERAL

How can I track my orders?

To track your order please navigate to the below link:  

Do you have same day delivery?

Yes, we do have same day delivery available only for Surat location. Delivery cost will be borne by the customer.

How soon can I get my order?

We process orders at 11 am daily except for Sunday. Once your order is processed you will get your order in 4 to 6 working days.

How can I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via rubyjewels88@gmail.com we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

What are customer service working hours?

Our customer service working hours are from 11am to 7pm Monday to Sunday, except public holidays.

Where is the store located?

114, Sahajanand Business Hub, Nr Savaliya Circle, Yogichowk,
Surat – 395006

What is the store timing?

Our store is open all 7 days, from 10am to 8am

PRODUCTS

Do you have a warranty on your products?

We provide one-time in a lifespan replacement for damaged silver jewelry with a fee of Rs.1499/-. Exchange for an available item of equal value. User-damage, Excessive wear, lack of care is not covered under warranty.

What are jewelry made of?

Our products are meticulously crafted from high-quality brass, ensuring durability and a timeless aesthetic. Following this, they undergo a plating process based on your chosen color options including yellow gold, white gold, and rose gold.
Additionally, we use Cubic Zirconia (CZ) as our choice of diamond alternative.

What is Cubic Zirconia ?

CZ is a synthetic gemstone that mimics the brilliance of diamonds. It offers exceptional clarity and sparkle, making it an excellent and ethical choice for our pieces.

How to check my size for jewelry?

You can measure your size with a thread or a strip of paper, wrap the string around your neck/hand/finger. Lay the string flat and measure the distance. This measurement is your size

How to take care of the product?

Avoid harsh chemicals, keep away from direct sunlight, Avoid wearing during physical activities, Don't sleep in jewelry

What should I do to maintain and replenish the product?

Yes, we do customize products, Minimum order value for customized products is rs.10000/-.
To proceed with a customized order, kindly provide the following details:

  • Product Details: 

  • Description of the product

  • Images/links for reference

  • Size in inches

  • Metal Options: Silver/Brass

  • Diamond Options: CZ diamond/Lab-grown diamond/ real diamond

  • CAD File Preview (Optional)

If you wish to see a CAD file of the product before it enters production, there is a charge of Rs. 2999 for this service.
Once we receive these details at rubyjewels88@gmail.com we'll provide you with a comprehensive product costing. Please note that the customized product manufacturing process typically takes 3-6 weeks.

Do you customize products?

Yes, we do customize products, Minimum order value for customized products is rs.10000/-.
To proceed with a customized order, kindly provide the following details:
Product Details: 
Description of the product
Images/links for reference
Size in inches
Metal Options: Silver/Brass
Diamond Options: CZ diamond/Lab-grown diamond/ real diamond
CAD File Preview (Optional)
If you wish to see a CAD file of the product before it enters production, there is a charge of Rs. 2999 for this service.
Once we receive these details at rubyjewels88@gmail.com we'll provide you with a comprehensive product costing. Please note that the customized product manufacturing process typically takes 3-6 weeks.

RETURNS

How do I return/exchange my order?

Please navigate to the link below to process your returns/exchange.


https://rubyjewels.co/policies/refund-policy


Disclaimer: Please refer to the returns policy before placing return/exchange.

Are there any Return/Exchange Charges?

Exchange and Return on products are charged rs.200/- as reverse Shipping fees.

What Product are Non-Returnable?

Products are under discounts are not eligible for returns.
Earings, Custom Jewelry, free gifts & promotional items are not returnable or cannoyt be exchanged.
International Orders are not eligible for any return.

For what reason can Returns/Exchanges get rejected?

Items received have not been sent back with all its original packaging and perfect condition and the products are returned in poor condition or have clearly been worn, a refund would not be provided.

How can I get my refund?

It will take up-to 5 to 7 business days for the refund to reflect in your account, after the return item has been delivered and inspected by us.
Refunds will be generated in a form of Store Credits only.
Shipping paid on returned items is non-refundable
We do not issue cash refunds for any reason.